Our services

 Our services include:

Here’s a look at our PDI process:

✅ Unbox – Carefully unpack the device and inspect for any damage.
✅ Setup Inks – Install inks/toners to prepare the device for testing.
✅ Initialise/Calibrate – Run calibration routines for optimal performance.
✅ Set Date/Time/Location – Configure settings based on customer location.
✅ Test Scanner (MFP only) – Ensure scanning functions work seamlessly.
✅ Paper Tray Setup – Adjust trays for correct paper size and media type.
✅ Print Quality Test – Run test prints to check print quality and performance.
✅ Firmware Update – Update devices with the latest software.
✅ Repackage – Securely repackage equipment for transport.
✅ Box Itinerary Check – Verify all components and accessories are included.

🔧 Custom Configurations:
We also provide tailored setups to meet specific requirements, including:

🔹 Input Accessories: Additional trays, card readers, and performance licenses.
🔹 Output Accessories: Finishers, booklet makers, and staplers.
🔹 Internal Accessories: Memory expansions and Wi-Fi kits.
🔹 TCP/IP Setup: Assign static IP addresses and hostnames.
🔹 Service Labels: Clear, accessible labeling for easy identification.

 🔹 Reception Delivery:
Delivered unwrapped, unpowered, and untested to a single, accessible location – perfect for straightforward drop-offs.

🔹 Placement Delivery:
We’ll deliver to the exact location onsite, taking care of unwrapping, positioning, connecting power and ethernet cables, and conducting a green test with a full configuration report for your records.

🔹 Placement with Demo Delivery:
Beyond delivery and installation, we provide hands-on training, covering essential functions like scanning, copying, toner replacement, paper loading, and troubleshooting. We ensure your team feels confident using the equipment from day one. 

 Our services include:

🛠️ IP Pass Over:
• Connect devices to the network (DHCP or static IP)
• Configure IP, DNS, gateway, and host names
• Provide a detailed report for your designated team

🖥️ Assisted Install:
• Onsite support alongside a remote engineer
• Assistance with solution applications, reboots, and reporting
(Limited to 30 minutes per install)

🌐 Network Install:
• Full network connection setup
• Printer drivers installed & scan-to-email configured (up to 10 destinations)
• Integration with P2P or SMTP servers
• Requires admin credentials and pre-arranged access for third-party IT involvement